No Returns Policy
At Printongo, we have a strict no-returns policy due to the custom nature of our products. If you encounter any issues with your order, please write to us at support@printongo.com, and we will address your concerns promptly.
Damages, Missing, and Other Issues
Please inspect your order upon delivery and contact us within 48 hours if:
The item is defective, damaged, or missing.
You received the wrong item.
To help us resolve your issue efficiently, kindly share unpacking images or videos of the received package with us at support@printongo.com. We are committed to ensuring you receive the highest quality service.
Exceptions / Non-Returnable Items
Since all our products are custom-made and printed specifically for you, we are unable to accept returns for the following:
Personalized or custom-printed items (e.g., business cards, flyers, posters).
Products with errors due to incorrect information provided during order placement.
If you have concerns about your specific order, feel free to reach out to us, and we’ll guide you accordingly.
Exchanges
As our products are made-to-order, we cannot offer direct exchanges. If there’s an issue with your order, please contact us first. Once the issue is resolved, you can place a new order for the desired product.
If there are additional details you’d like to include, let me know, and I’ll refine it further! 😊
